Shipping

SHIPPING INFORMATION

FREE STANDARD DELIVERY ON ORDERS OVER $50 

DELIVERY OPTIONS

We offer two different methods . Please see the table below for further details.

Delivery Method

Weight

Cost

Metro

Regional

Remote

Pick Up Shellharbour (by Appointment Only)

N/A

FREE

N/A

N/A

N/A

Standard Australia Post eParcel

N/A

$8.00 or

FREE on orders over $50

3-6 business days

4-8 business days

4-8 business days

 

Once orders are placed, they are not able to be edited, added to or cancelled.

We aim to dispatch orders within 3 business days (Monday - Friday).  If you place your order on a weekend or on a public holiday it will be processed and sent out within 3 business days (Monday - Friday).

To ensure secure delivery, we recommend all parcels be signed for upon receipt. If you will not be at home during delivery hours, please choose an address where someone will be available to sign for your parcel.

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods (sales), due to wild weather, or due to other Australia Post delivery issues that are unforeseen or unavoidable events beyond Macarthur Braid’s reasonable control.

TRACKING

You will receive an email with your tracking information once your order has been processed. For both Australia Post eParcel and Express Post, this will be on the evening the order is dispatched (weekdays only).

You can track the progress of your order through to shipment by visiting www.auspost.com.au and entering your consignment number or you can contact Australia Post directly on 13 76 78. If you have been through these processes and still cannot locate your parcel please call us on 0423 679 849 Monday to Friday 9am - 5pm AEST or Contact Us and our Customer Service team will assist you with your enquiry.

AUTHORITY TO LEAVE (ATL)?

To ensure the security of your order a driver will always attempt to gain a signature when a delivery is made unless you have selected 'authority to leave'.

If you select ‘authority to leave’, you understand and agree that this gives us and/or our couriers permission to leave your order in question unattended in a safe place at the delivery address without obtaining a signature confirming delivery at the delivery location. This may be by the front door, at the reception or concierge's desk, or as per your instructions. 

In these circumstances, you understand and agree that by granting us authority to leave, we and our couriers are released of all responsibility and liability for the orders delivered and left unattended, and that this responsibility and liability transfer to you on delivery.

SHIPPING TO MULTIPLE ADDRESSES

We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.

LOST OR DAMAGED GOODS

 

If your order is lost or damaged in transit, please contact our Customer Service team by emailing sweetassugarjewellery@gmail.com. If you have not received your order within 4 working days of the expected delivery timeframe (refer table above), please contact us so that we can assist you.

INTERNATIONAL SHIPPING

Please contact our Customer Service team by emailing sweetassugarjewellery@gmail.com for international shipping rates.